FAQ

How to connect Victor to other training apps?

If you want your trainings to be displayed in Victor app automatically, you have to connect your training applications with Google Fit or Apple Health depending on operating system you are using. Here you can find an instruction how to do it.

How to synchronize a smartwatch or smartband with Victor?

In order to display your steps data from a smart device, you have to connect your synchronized app with Google Fit or Apple Health (depending on your operating system). Here you can find an instruction how to do it.

Will the change of my steps goal break my streak?

No. If you reach the new daily step count goal, your good streak will be continued.

Can I change the daily step count goal?

You can change your daily steps count goal at any time. To do this, go to Dashboard and click on the ⓘ icon on the steps progress tile, then below you can increase or decrease your goal. The new goal will be valid from the next day.

How to delete my account?

You must be logged in to delete an account. To do this, go to Settings > Profile, go to the bottom of the screen and click Delete account.'

How to change my password?

You must be logged in to change your password. To do this go to Settings > Profile, go to the bottom of the screen and click on 'Change password.

How steps and distance are counted?

Depending on your phone's operating system, we use Apple HealthKit (iOS) or Google Fit SDK (Android) integration to count steps and distance.

Do I have to turn on the application to count steps and distance?

Victor counts steps and distance automatically, regardless of the app is turned on or not.

How burned calories are counted?

We use your weight and distance traveled to count burned calories. Make sure your weight is correct.

FAQ

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